Contact Us

Enquire About An Existing Booking

Quickly resolve common problems with existing bookings. For general enquiries email hello@fastcourier.com.au

Track My Item

Track My Item

Redelivery

  • Has a delivery been attempted and a notification card left? If so, please complete the fields below to request a redelivery (fees may apply).
  • Date Format: DD slash MM slash YYYY

Redelivery

Cancel A Consignment

  • Do you want to cancel a consignment? If the cancellation is on the day of collection, or a driver has already been allocated, charges may apply. Please ensure all cancelled consignment labels are removed from the items to ensure freight does not travel under the cancelled labels.

Cancel A Consignment

Didn't receive labels

  • Have you made a booking and not received your labels via email?
    There could be a couple of reasons for this.
    1. Please check your email junk folder.
    2. If your booking has been made out of business hours, some bookings get held for review by our staff, so the labels will be issued when the customer service team resumes at 9am AEST Monday to Friday.
    If you have a Fast Courier Member Account your Labels are available for download through the “My Account” area. Labels are generally emailed to the 'Senders' email address. Please do not rebook a new job in the attempt to receive labels, as this will create additional bookings that will require cancellation and may incur charges.
    If you require further assistance, please compete the following to advise a Customer Care Agent that you have not received your labels:

Didn't receive labels

Item was not collected

  • Has your item not been collected? We are very sorry for any inconvenience caused.
    Please submit the information below to have the collection rebooked.
  • Separate reference by comma for multiple entry (eg. 12345,12346,12347)
  • Date Format: MM slash DD slash YYYY

Item was not collected

Item was not collected

  • Has your item not been collected? We are very sorry for any inconvenience caused.
    Please submit the information below to have the collection rebooked.
  • Separate reference by comma for multiple entry (eg. 12345,12346,12347)
  • Date Format: MM slash DD slash YYYY

Insurance Claim

Can't track item

  • If the consignment has been confirmed as collected, please lodge an investigation below. You will need a visual description of the items packaging, including dimensions, colour of carton, distinguishing markings on the packaging etc.
  • Date Format: DD slash MM slash YYYY

Can't track item

Warranty Insurance Claim

Make A New Booking

Looking to make a new booking. Compare quotes and book with ease below. For general enquiries email hello@fastcourier.com.au

Coming Soon

Fast Courier is working hard to deliver the best courier service to all Australians in early 2021.

Come back soon for special deals